A leaking shower is stressful enough without having to worry about hiring the wrong person to fix it. Unfortunately, the regrouting industry has its share of cowboys who take shortcuts, apply quick fixes over the top of existing problems, and disappear when the leak returns.
If you need shower repairs in Brisbane, ask these 5 critical questions before you hand over any money.
1. Do you remove the old grout, or just cover it up?
This is the most important question. Some cheap operators will simply clean the shower and apply a thin layer of new grout or a liquid sealer directly over the old, degraded grout.
This is a temporary band-aid. The old grout is still porous and failing underneath. A true professional will use mechanical tools to physically scrape out the old grout to a depth of at least 3–5mm before applying new grout.
2. What type of grout do you use?
Standard cement grout is cheap and easy to apply, but it is porous and prone to failing again. Ask if they offer epoxy grout. Epoxy is 100% waterproof, incredibly durable, and mould-resistant. While it costs slightly more, it is the only permanent solution for a leaking shower.
3. Do you offer a workmanship guarantee?
Any reputable tradesperson will stand by their work. Ask for the warranty details in writing. At Superfine Regrouting, we offer a comprehensive 10-year workmanship guarantee because we know our preparation and products are second to none.
4. Are you fully insured?
Accidents happen. If a tradesperson accidentally cracks a custom tile or hits a water pipe hidden behind the wall, you need to know you aren't liable for the damages. Never hire a contractor who cannot provide a Certificate of Currency for Public Liability Insurance.
5. Can I see your past work or reviews?
A professional should be proud to show you their before-and-after photos. Check their Google Reviews or ask for references. Look for reviews that specifically mention punctuality, cleanliness, and whether the leak was actually resolved.
Taking the time to ask these questions will ensure you hire a specialist who will fix your leaking shower right the first time.